$5.99

Description

File Format:	MS Word Document, PDF, Open Office ODT
Number of Pages:	24 pages
Salespage:	Not Included
Download/Thank You Page:	Not Included
Included Graphics:	Cover Graphics
Cover Graphics:	JPG Several Sizes
Year Released/Circulated:	2011
Suggested Selling Price:	$17.00

Active Listening PLR Ebook

Brand New High Quality Ebook, with High Quality Graphics!

Contents:

Legal Disclaimers & Notices . . . . . . . . . . 1

Contents . . . . . . . . . . . . . . . . . . . 2

Introduction . . . . . . . . . . . . . . . . . 3

Why It Is So Important To Actively Listen . . . 3

Common Barriers to Active Listening . . . . . . 5

Ignorance and Delusion . . . . . . . . . . . . 5

Reluctance . . . . . . . . . . . . . . . . . . 5

Bias and Prejudice . . . . . . . . . . . . . . 5

Subject Matter . . . . . . . . . . . . . . . . 5

Status of the Speaker . . . . . . . . . . . . . 5

How the Listener is Feeling . . . . . . . . . . 5

Time and Place . . . . . . . . . . . . . . . . 5

The Four Components of Active Listening . . . . 6

Acceptance . . . . . . . . . . . . . . . . . . 6

Empathy . . . . . . . . . . . . . . . . . . . . 6

Honesty . . . . . . . . . . . . . . . . . . . . 6

Specifics . . . . . . . . . . . . . . . . . . . 6

Improving Your Active Listening Skills . . . . 6

Reflective Listening . . . . . . . . . . . . . 10

Pitfalls to Avoid . . . . . . . . . . . . . . . 10

Conclusion . . . . . . . . . . . . . . . . . . 12

We can all recall situations where we have utterly failed to listen to what

someone else is saying. For various reasons, we are simply not taking in

anything useful. How many times have you been introduced to a person by

name only to not know what their name is thirty seconds later?

The reason this happens is because you have failed to actively listen. By

italicizing the word “actively”, it might suggest that actively listening is

different to plain old listening. In truth, there are only two states when we

are communicating with another person: actively listening, and not really

listening.

Active listening is the art of listening for meaning. For us to gain meaning

from the words of another person, we need to be listening carefully.

Meaning is not necessarily assured even when we are actively listening,

but we will at least know that we don’t understand, and can therefore ask

the correct questions to gain enlightenment.

Active listening must become a habit because it is the foundation of

effective communication. Imagine a troop commander not really listening

to his orders and attacking the wrong target. A failure to actively listen can

certainly have dire consequences.

Many people give the appearance of listening but fail to really hear what is

being said to them. They assume that listening is such a basic sense that it

will happen automatically. This is not the case. Or it might be that they are

so used to making all the outward gestures of listening that they are

convinced it is really happening. It is not difficult to pick up on tone of

voice, body language and facial expressions, all of which indicate the gist

of what is being said. All it then takes is to hear a few key words and it

becomes very easy to think you have understood everything you’ve been

told, and to give the convincing impression that this is so by returning

appropriate tone of voice, body language and facial expressions.

Active listening requires the listener to understand, interpret, and evaluate

what they are being told. Without this, communication is nothing but a

façade, which may suffice when you are passing the time of day talking to

a neighbor in the street, but is wholly inadequate in any business

environment. As businesses depend on human interaction to succeed, the

quality of that interaction must be of the highest caliber, and interaction

means communication.

There are many reasons why people fail to listen properly. They may be

distracted by an activity they are attempting whilst listening, or by other

thoughts in their head they deem to be more important, or they might be

thinking about what they are going to say next, which is a common flaw in

communication between parties whose opinions differ.

Active listening focuses attention on the speaker. It involves the listener

subjugating their own needs for a while in deference to those of the

listener. It requires concentration and a genuine willingness to hear what is

being said.

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